FAQ - Frequently Asked Questions about Our Services

How long does it take to complete a project?

The delivery time varies depending on the complexity of the project. Typically, a basic project can take between 3 days and 2 weeks. For more complex projects, such as websites or animations, the turnaround time is 3 to 4 weeks.

How does the payment process work?

The payment process is divided into two parts: a 50% advance at the start of the project and the remaining 50% on completion, before final delivery. We also offer customised payment plans depending on the size of the project.

What services do you offer?

We offer a variety of creative services, including graphic design, video editing, motion graphics and web development. We specialise in creating functional visual content that is tailored to each client's needs.

Can you work on urgent projects?

Yes, we accept urgent projects depending on our availability. Urgent jobs may have an additional cost to ensure quality within tight deadlines.

Do you offer revisions or changes after project delivery?

Yes, we offer revisions within an agreed timeframe. Each project includes a specific number of revisions to ensure that you are completely satisfied with the result. Additional revisions may cost extra.

What format is used for final delivery?

Delivery formats vary depending on the type of project. For videos, we deliver in formats such as MP4 or MOV. For graphics and designs, we use standard formats such as JPG, PNG or PDF. The delivery of editable files has an extra value.

What kind of clients have you worked with?

We have worked with a variety of clients, from small businesses to large corporations, in sectors such as technology, real estate and entertainment. Our approach is to offer customised solutions that are tailored to each client's specific needs.

Do you have service packages or pre-established prices?

We offer service packages for recurrent or large-scale projects, as well as customised rates according to the client's needs.